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KATHY LOUKOPOULOS
Brand Ambassador/Owner
Kathy Loukopoulos is a people person.
From the moment you meet her, she’s all smiles and warmth and wanting to make sure you’re taken care of. It’s no surprise really, considering the ethos of St. George is all about delivering the absolute best service to their customers. But it is just part of Kathy’s very makeup. She loves people and they love her back.
As co-owner and shareholder in St. George, Kathy’s special talents lie in being the St. George brand ambassador. And that’s all about the customer.
Customer service has been her special baby because she’s able to see things from the customer’s perspective.
“I guess that comes from my dad,” she says. “I’m able to see the right solution for the customer to help them move forward. I care about others. It’s just my nature.”
Kathy takes her responsibilities incredibly seriously. As well as having earned a Diploma in Hospitality Management, she has completed numerous directors’ courses through Australian Industry Group and Family Business Australia.
Kathy’s philosophy is simple: “We look after our customers. Whether they’ve been loyal to us for 30 years, or whether they’re new, they don’t have to worry. We’ll sort things out and give them peace of mind.”
She can see great things for the future of both St. George and the industry. It’s definitely challenging, and the constant changes keep her on her toes, but she’s very excited by what the future holds. “We have such a wonderful team, with incredible rapport and team spirit. We’re all on the same page.”
St. George Foodservice Customer Success Stories
Wintergarden Deli
Wintergarden Deli has enjoyed an iconic status since it opened in 1996. Nestled within Wintergarden, it is a charming oasis-like food court located right in the heart of the CBD, with its sun-drenched atrium, wrapping flora-wall and vertical gardens.
Read MoreBella Catering
St. George Foodservice has been working with one of their key customers, Maria and Paul, owners of catering juggernaut Bella Catering, for 18 years. The partnership is longstanding, and for good reason. And it works well because St. George delivers a complete and reliable service.
Read MoreThe York Street Eatery and Bangkok Bowl
It is very difficult for small businesses under the circumstances right now. [St George Foodservice] took the initiative to understand our needs, looked for alternative products, offered a competitive pricing, patiently explained every line of product and made us feel comfortable and safe and gave us the feeling of being looked after.
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